Frequently Asked Questions (FAQ)

1. Are your products intended for human consumption?

No, our products are strictly for laboratory and scientific research purposes only. They are not intended for human or animal consumption.

2. How can I place an order?

To place an order, simply browse our website, select the desired products, and add them to your shopping cart. Proceed to the checkout page, provide the required information, and complete the payment process. Once your order is confirmed, we will process and ship it as soon as possible.

3. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and cryptocurrency. During the checkout process, you will be presented with the available payment options.

4. How long does it take to process and ship an order?

We typically process orders within 1-2 business days after receiving payment. The shipping time depends on your location and the shipping method selected. Once your order is shipped, you will receive a confirmation email with tracking information.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. However, please be aware that customs procedures and regulations vary between countries. It is your responsibility to ensure compliance with your country’s laws and regulations regarding the importation of our products.

6. What is your return policy?

Due to the nature of our products, we do not accept returns unless the items received are damaged or incorrect. If you receive a damaged or incorrect item, please contact our support team within 48 hours of receiving your order, and we will assist you with the return process.

7. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the website of the respective shipping carrier.

8. Are your products legal?

Our products are intended for research purposes and comply with applicable laws and regulations. However, it is your responsibility to ensure that you understand and comply with the laws and regulations in your jurisdiction regarding the purchase, possession, and use of our products.

9. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, it cannot be canceled or modified.

10. How can I contact your support team?

You can contact our support team by visiting the “Contact Us” page on our website. We are available to assist you with any questions, concerns, or inquiries you may have.