Thank you for choosing XPRESS MEDS. We strive to provide you with high-quality products and exceptional customer service. This Refund and Returns Policy outlines the processes and guidelines for returns, refunds, and exchanges. Please read this policy carefully before making a purchase from our website.
1. Returns Eligibility
1.1 Prescription Medications
Due to legal restrictions and safety concerns, we cannot accept returns or offer refunds on prescription medications. It is essential to consult with your healthcare provider before purchasing any prescription medication.
1.2 Non-Prescription Medications
We accept returns for non-prescription medications within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Returns Process
2.1 Contact Customer Support
To initiate a return, please contact our customer support team via email at info@xpress-meds.com or through our live chat feature. Provide your order number and a detailed explanation of the reason for the return.
2.2 Return Authorization
Once your return request is received, our customer support team will assess your request and provide you with further instructions. Please wait for a return authorization before shipping the item back to us.
2.3 Return Shipment
You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe delivery of the returned item. Please package the item securely to prevent damage during transit.
3. Refunds
3.1 Eligibility for Refunds
Refunds are issued for eligible returned items that meet the criteria mentioned in Section 1.2. Refunds are not applicable to prescription medications or shipping charges.
3.2 Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method used during the purchase. Please note that it may take several business days for the refund to be reflected in your account.
4. Exchanges
We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process as outlined in Section 2 and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly. In some cases, we may request photographic evidence or the return of the damaged or defective item.
6. Non-Delivery or Lost Packages
In the event that your package is lost during shipment or not delivered within the specified timeframe, please contact our customer support team. We will investigate the matter and take appropriate action to resolve the issue, which may include reshipment or refund.
7. Contact Us
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at info@xpress-meds.com. Our customer support team is available to assist you and provide further guidance.
By making a purchase from our website, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy. This policy is subject to change without prior notice, and any updates will be reflected on this page.